Terms of Service

1. The service

Preshow.link lets teams import 3D venue scenes, map video and images onto screens, plan camera moves, collect frame-accurate feedback and export proofs. We may add, change or remove features over time; where a change materially reduces what a paid plan includes, we will tell you in advance.

2. Your content is yours

You own everything you upload or create: 3D models, stage geometry, previs files, video, images, audio, renders, exports, comments and project data. Toy Robot Media and Preshow.link claim no ownership of any of it.

You give us only the permission needed to run the service for you: to store, process, transcode, stream, display and back up your content, and to show it to the people you share it with. That permission ends when you delete the content, apart from the short backup window described in the Privacy Policy.

• We never use your content to train AI or machine-learning models, ours or anyone else's.
• Your content goes to an AI service only when you use Preo AI, and then only what that request needs (see the Privacy Policy). Nothing is sent to an AI service otherwise.
• We never reuse your content in our own tools, datasets, marketing or showcases without your written permission.
• Our team looks at your content only when you ask us to (for example in a support request), when needed to keep the service secure, or when the law requires it.

3. Your responsibilities for content

You confirm you have the rights to what you upload, including music, footage, artwork and 3D assets, and that it does not infringe anyone else's rights or break the law.

If you think content on Preshow.link infringes your copyright, send a notice to info@preshow.link that includes: your physical or electronic signature; the copyrighted work you say is infringed; the link to the content on Preshow.link and enough detail for us to find it; your name, address, phone number and email; a statement that you believe in good faith the use is not authorised by the copyright owner, its agent or the law; and a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorised to act for them. We will review it, may remove or disable the content, will tell the person who posted it, and will close the accounts of repeat infringers.

If your content was removed and you believe that was a mistake or that you have the right to use it, you can send a counter-notice to the same address with: your signature; the content that was removed and where it was; a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification; and your name, address and phone number with your consent to the jurisdiction of the courts where you live (or, outside the US, any court where we may be found) and to accept service from the person who sent the notice. We will forward it to them and may restore the content after 10 to 14 business days unless they tell us they have gone to court.

If you send us ideas or feedback, we may use them without any obligation to you. Connecting another service (such as Slack or Airtable) is optional, and that service's own terms apply to it.

3a. Preo AI

Preo AI is an optional assistant on the Max plan that changes your scene when you ask it to. Its suggestions are produced by an AI model and can be wrong or unexpected, so check what it changed before you share or deliver work; every change it makes can be undone like any other edit.

Each person has a monthly allowance of Preo AI requests, and we may limit or pause Preo AI to keep the service fair and affordable. Do not use Preo AI to try to get around these terms, the service's security, or another person's access.

What you ask Preo AI and what it produces are your content, under section 2.

4. Accounts, workspaces and seats

An account belongs to one person. Do not share your sign-in; invite teammates instead so each person has their own access. Keep your sign-in secure and tell us promptly if you think it has been compromised. You are responsible for activity under your account.

The workspace owner decides who can view or edit the workspace and is responsible for the people they invite, including agency teammates, clients and freelancers. When someone leaves a production, remove their access.

• Admins and editors you invite each use a seat; your plan sets how many seats you have. The workspace owner and viewers do not use a seat.
• Guest reviewers who open a review link do not need an account and do not use a seat. They see only what that link includes, can comment and approve or request changes, and can download media unless the link turns downloads off.
• Anyone who can edit a project can create or revoke its review links. Only the owner can reset a project's link access, which switches off every link at once.

5. Plans, billing and refunds

Free, Pro and Max plans include the capacities shown on the pricing page (active projects, file storage, minutes of video, team seats). Paid plans are billed in advance, monthly or yearly, through Stripe; we never see your full card details.

Subscriptions renew automatically at the end of each monthly or yearly period, at the price then in effect, until you cancel. A free trial asks for a card at checkout and turns into a paid subscription at the plan's price when the trial ends, unless you cancel before then. You can cancel at any time from Settings → Billing; access continues until the end of the period already paid for, and nothing further is charged.

Except where the law requires otherwise, payments are non-refundable, but if something went wrong on our side, contact us and we will make it right. If you are a consumer in the EU or UK, you have a 14-day right to withdraw from a new subscription; by starting to use a paid plan during that period you ask us to begin providing it straight away, and a refund on withdrawal may be reduced for the part of the service already provided.

Capacities are enforced: uploads beyond your plan are declined until you free space, delete versions or upgrade. We may change plan prices or limits with at least 30 days' notice for existing subscribers.

6. Acceptable use

Do not use the service to:

• upload or share content that is illegal, infringing, or that you do not have the rights to;
• interfere with the service, probe or get around its security, or access other customers' data;
• resell the service, share one account between several people, or use automated means to extract content at scale;
• harass other users, including through review comments.

7. Availability, and planning around a live show

Preshow.link is provided "as is" and "as available", without a guaranteed uptime unless we have agreed one with you in writing. It runs in your web browser, using your device's graphics (WebGL or WebGPU) and streamed video, so speed and picture quality depend on your device, browser and network as well as on us. It relies on third-party infrastructure (Google Cloud, Mux and Stripe), and planned or unplanned interruptions can happen.

Features marked beta or preview may change or be withdrawn. Keep your own copies of show-critical files, and do not make the service the only way to reach something you need during a live event. Support is available through the in-app chat and by email.

8. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE.

9. Liability

To the fullest extent permitted by law, Toy Robot Media is not liable for indirect, incidental or consequential losses (including lost profits, missed deadlines or lost data) arising from the service, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

If you use the service as a consumer (not for your business), the limits above do not apply to loss caused by our intent or gross negligence, to death or personal injury caused by our negligence, or to anything else the law of your country does not let us limit, and they do not affect your statutory rights, for example when the service is not as described.

10. Indemnity

If you use the service for business, you will defend and compensate Toy Robot Media against claims by third parties arising from content you upload or share, or from your breach of these terms, including reasonable legal costs. This does not apply to the extent a claim is caused by us.

11. Termination

You can delete your account at any time from Settings → Personal settings. We may suspend or terminate accounts that breach these terms or leave invoices unpaid, after notice where practical. Unless the law or the nature of the breach prevents it, we will give you at least 30 days to download your content before we close an account ourselves. After that, the permission you gave us ends except as needed to wind down, and your content is deleted as described in the Privacy Policy.

12. General

Neither of us is responsible for delays or failures caused by events beyond reasonable control, such as outages of the internet or our providers, natural disasters or government action. If any part of these terms is found unenforceable, the rest stays in effect. These terms, with the Privacy Policy and any order or agreement you sign with us, are the whole agreement about the service. You may not transfer your account or these terms without our consent; we may transfer them to a company that takes over the service, and will tell you if we do. Not enforcing a term is not a waiver of it. We may send notices by email to your account address or in the app.

13. Changes and contact

We may update these terms; material changes are announced in the app or by email at least 30 days before they take effect. If you do not agree, you can cancel before they take effect and we will refund the unused part of any period you have already paid for; continuing to use the service after that means you accept them. These terms are governed by the laws of the place where the operator of the service is established, and nothing here removes consumer rights you have under the law of your own country. Questions: info@preshow.link. Toy Robot Media, https://preshow.link.